Client Services | Market Mapping
Market Mapping is a distinct, well-codified methodology for organizations seeking to align their marketing strategies
and processes and/or product development priorities more closely with the problems that customers need to solve most urgently.
It is particularly well suited to situations in which the primary mode of product or service distribution is via indirect
channels (e.g., distributors, value-added resellers, retail, etc.).
Market Mapping integrates the best of three generalized approaches to marketing process improvement. Its explicit objective
is to generate organizational momentum for specific change, while avoiding the pitfalls to which each approach alone can be vulnerable:
Introspective marketing process mapping and product feature/function analysis can provide an essential baseline
of information and insight. By itself, however, this approach lacks traction in confronting and examining managerial bias
and does not provide the collective 'reality check' of fresh, direct customer input.
In-depth market research—on its own—is often rejected, marginalized, or ignored when it conflicts
with managers' trusted "mental models" of customer needs and market dynamics. It can also fail in accurately identifying
customers' deepest problems and the alternative solutions and strategies they employ to solve them.
Facilitated executive brainstorming, strategy, and decision-making workshops, while valuable in context, can easily
float off into feel-good fantasy, or devolve into political infighting among product, function, or other organizational
"silos." Such sessions tend to be useful only when ventilated by plenty of new data on both internal processes and external realities.
Market Mapping has been applied for over a decade across a range of industries including life sciences, financial services,
high tech manufacturing, and consumer products. It typically includes the following steps (adjustable to fit specific client requirements):
Broad examination of current marketing processes; collection of internal data on product features and product line scope;
analysis of current market positioning, competition, and effectiveness of recent marketing campaigns.
Executive brainstorming workshop(s) to generate hypotheses (often by market segment) about customer problems,
perceived alternative solutions, and compellingly differentiating attributes that customers desire.
In-depth semi-quantitative market input to test specific hypotheses.
Market Mapping workshop to examine hypotheses in light of market input.
Decision-making workshop(s) to further assimilate data and to make choices about what to change in the marketing mix and how to go about it.
To find out how your organization can benefit from Interisle's Market Mapping, send an email note to
Interisle Consulting Group. You can also download
an offer sheet for Market Mapping; you'll need Adobe's
Acrobat Reader to view it.